Customer Success

One of the major considerations involved in the decision to purchase analytical or process instrumentation is the quality and availability of support services. COSA Xentaur, enjoys the finest reputation for service in the industry and is dedicated not only to maintaining it, but constantly improving it.

COSA Xentaur Field Services and Repair offers a wide range of programs and services designed to satisfy the needs of our varied customer base. We offer customized service plans as well as our standard services shown below:

• On-site maintenance agreements for our system users who require the highest level of service.
• Extended Warranty agreements for customers who desire a rapid response, low cost, fixed fee repair service.
• Standard return-to-factory service options (repair and calibration).
• An optional priority repair service for urgent repair situations. Start-up Assistance.
• A full line of quality replacement parts for customers who elect to maintain their own equipment.
• System Installation and Familiarization services.

We are ready to assist you with any technical or service related inquiries that you may have.