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Customer Success

People for Process Efficiecy

Service: We're here to help

One of the major considerations involved in the decision to purchase analytical or process instrumentation is the quality and availability of support services. COSA Xentaur, enjoys the finest reputation for service in the industry and is dedicated not only to maintaining it, but constantly improving it.

COSA Xentaur Field Services and Repair offers a wide range of programs and services designed to satisfy the needs of our varied customer base. We offer customized service plans as well as our standard services shown below:

  • On-site maintenance agreements for our system users who require the highest level of service.
  • Extended Warranty agreements for customers who desire a rapid response, low cost, fixed fee repair service.
  • Standard return-to-factory service options (repair and calibration).
  • An optional priority repair service for urgent repair situations. Start-up Assistance.
  • A full line of quality replacement parts for customers who elect to maintain their own equipment.
  • System Installation and Familiarization services.

We are ready to assist you with any technical or service related inquiries that you may have.

On-site and Remote Support

  • Start-up
  • Installation
  • Maintenance
  • Service
  • Repair

Hands-on-Training

  • Analyzer specific workshops
  • Theoretical and practical skills
  • For distributors and partners
  • For customers

Support

Technical support on weekdays
8.00 a.m. - 4.30 p.m. CET

P +49 (0) 30.278958-55
E service@lar.com

Process Insights

Service hub Americas
4140 World Houston Parkway
Suite 180
Houston, TX 77032
USA

Phone: +1-713-947-9591

Process Insights

Calibration hub

84G Horseblock Road
Yaphank, NY 11980
USA

Phone: +1-631-345-3434

Process Insights

Service hub EMEA

ATRICOM
Lyoner Straße 15
60528 Frankfurt
Germany


Phone: +49 (0) 6181-92790

Process Insights

Service hub Greater China Region
No. 258 Yi He Road
Wujiang Economic and Technology Development Zone
215200 Suzhou, Jiangsu Province
China

Phone: +86 21 5068 8521

  • Process Insights

    Service hub Americas
    4140 World Houston Parkway
    Suite 180
    Houston, TX 77032
    USA

    Phone: +1-713-947-9591

  • Process Insights

    Calibration hub

    84G Horseblock Road
    Yaphank, NY 11980
    USA

    Phone: +1-631-345-3434

  • Process Insights

    Service hub EMEA

    ATRICOM
    Lyoner Straße 15
    60528 Frankfurt
    Germany


    Phone: +49 (0) 6181-92790

  • Process Insights

    Service hub Greater China Region
    No. 258 Yi He Road
    Wujiang Economic and Technology Development Zone
    215200 Suzhou, Jiangsu Province
    China

    Phone: +86 21 5068 8521

Contact our Customer Success Team

Cosa Xentaur Corp.
4140 World Houston Parkway
Suite 180
Houston, TX 77032
USA